We value the relationships and trust that we have established with our clients. Every day our team strives to provide the best possible customer service experience.
Technology is perpetually changing and having another thing on your plate to manage can be daunting and overwhelming.
The Compudyne Client Portal is a free tool for our clients, offering an interactive, secure, and efficient client experience – with tools to drive your technology to the next level. The Client Portal was built with our clients in mind – Our goal is to provide an intuitive, easy to use and (most of all) valuable and useful tool for our clients.
Here are some of the features:
Your IT security is important to us. We know how essential it is to stop security issues before they start, and we want to share more account detail with you. The Security Statistics feature shows clients the security services they currently have in place and highlights issues that have been prevented by having these services.
Detailed view of recently averted threats.
Recent Service Work with Details
Transparency is important to us. Our clients are often relieved to remove IT management from their plates when they begin working with Compudyne – but that doesn’t mean they don’t want to know what’s going on behind the scenes. We built a Service Ticket Information section into our Client Portal so our clients can dig into the details at their leisure.
Under Recent Service Work, we’ve added a graph that displays the total hours worked and the number of tickets submitted throughout the month. We also included a detailed list of all Service Work and ticket information. And for an extra personal touch, we added pictures of our team so you can put a face to the person working on your tickets.
Recent Service Work graph and detailed notes from the Compudyne team.
We wanted to provide our clients with an easy way to open service tickets, so we added the Create Service Ticket functionality to the Client Portal dashboard. Click Dashboard and then Services Tickets to open a new ticket.
How to open a Service Ticket.
Once you’ve opened a service ticket and provided us with all the important details, we’ll assign it to an appropriate Compudyne team member for a swift resolution.
Machine Warranty Information
It’s our job to keep track of your devices, and we don’t want any warranty expirations to take you by surprise. The Machine Warranty Information section of the client portal provides clickable graphs that allow you to dig deeper into your devices.
Interactive graphs provide more detail on the status of your devices.
A closer view of device details.
We don’t want billing or invoicing to be a mystery. In fact, we know an important element of great customer service is openness surrounding billing. In the Recent Invoices section, you’ll find all your recent invoices. You can click into each invoice to view further detail.
Click to view more detail on an Invoice.
User and Contacts
Lastly, we wanted to give our clients the ability to manage their active users. If an active user is no longer an employee or should not be included in the agreement, you can adjust their user profile accordingly. From the Dashboard, click Users & Contacts to make any necessary changes.
How to manage Users and Contacts.